Resources

Practical guides on call handling, booking workflows, and deploying AI voice agents in Australian businesses.

AI receptionist answering after-hours phone calls for an Australian small business

Latest • 12 Dec 2025

After-hours call handling for Australian SMEs

Stop losing high-intent after-hours leads. Use a proven call flow and compare voicemail, mobiles, answering services and an AI receptionist for Australian SMEs.

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Missed call revenue calculator and business performance dashboard for Australian SMEs

18 Nov 2025

Missed calls cost: estimate lost revenue fast

Use a simple 5-input model to estimate revenue lost to missed calls. Run conservative, realistic and aggressive scenarios to justify fixing call handling.

Smartphone with booking data connected to a classic phone receiver via a light wave, representing integrated phone and online booking systems

9 Oct 2025

Phone bookings vs online bookings for service firms

Learn when phone bookings beat online, when online wins, and how to run a dual-channel model that reduces friction without losing high-intent callers.

AI receptionist handling gym membership calls: desk phone connected to tablet with booking data via energy wave in gym environment

14 Sept 2025

AI receptionist for gyms: stop missing membership calls

Handle gym membership enquiries, tours and class bookings during after-hours and peak times. See call flows, lead capture, rollout stages and risks.

Traditional clinic reception desk with phone and appointment book, representing manual booking processes that AI receptionist can optimize

20 Aug 2025

AI receptionist for clinics: bookings done properly in Australia

See what an AI receptionist can safely handle for clinics: bookings, cancellations and FAQs, with clear boundaries, privacy basics and a staged rollout plan.

Busy reception desk with phone and tablet, representing peak period phone call triage and calm routing

5 July 2025

Peak period phone calls: triage without burnout

A practical triage model for peak period phone calls. Reduce missed enquiries, calm frustrated callers, and protect staff time with clear routing.

Secure office door with padlock icon representing privacy and call recording controls for AI phone agents in Australia

11 June 2025

AI phone agents in Australia: privacy and call recording

Plain-English guidance on privacy, consent, and call recording for AI phone agents in Australia. Includes disclosure lines, vendor questions, and controls.

Clipboard checklist on a desk representing due diligence questions for selecting an AI receptionist vendor

23 May 2025

AI receptionist vendor checklist for Australian businesses

A practical 25-question checklist to vet AI receptionist vendors. Covers guardrails, handoff, privacy, uptime, integrations, ownership, and lock-in.

Desk checklist and phone representing a comparison of voicemail, answering services, and AI phone agents for small teams

7 Apr 2025

AI phone agent vs answering service vs voicemail (SMEs)

Compare voicemail, answering services, and AI phone agents for small teams. See trade-offs on speed, consistency, risk, and a staged rollout path.

Glowing voice waveform meeting a chat bubble, representing voice vs chat AI support for SMEs

19 Mar 2025

AI phone agent vs chatbot: when voice wins for SMEs

A practical comparison of AI phone agents vs chatbots. Learn when voice converts better, when chat is better, and how to run both without confusion.