Migration agent answering service
Valory answers new enquiries and existing-client calls, captures matter type and urgency, and routes follow-up details to your nominated agent.
Month-to-month plans · Managed setup and ongoing support
When your team needs call cover
- Enquiry volume fluctuates heavily around policy and seasonal events.
- New enquiries need matter context and a clear follow-up owner.
- Manual intake creates inconsistent follow-up quality across teams.
Example workflow for migration agents
How calls reach your team
We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.
Call type
Visa enquiry or existing-client callback
A new enquiry arrives during consultations, or an existing client asks for their agent about a deadline.
What your team receives
Valory captures new or existing client status, enquiry type, contact details, urgency and preferred agent. It sends a summary to your nominated inbox and follows your approved escalation rules.
Integrations to discuss
We confirm what can be connected and which actions are available during setup.
Common concern
Who handles advice and confirms the next step?
Visa eligibility, migration advice and decisions stay with your registered agents. Staff confirm appointments and callback timing. When nobody is available, the caller can leave a callback request.
Customer testimonial
“We’ve had a really positive experience with Valory. Matt has kept on top of Katie’s performance and has been very responsive to our feedback. Katie has been working really well for us, and one of our clients even commented on how good she was and asked for Valory’s details. It’s been helpful having an AI receptionist tailored to the way our migration practice works.”
Pricing
We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.
Pricing snapshot
Plans from $149/mo
One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.
Prices are in AUD. Extra usage and add-ons are charged at your plan rates.
Free calculator
Explore the value of additional enquiries
Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.
Use the calculatorFrequently Asked Questions
Everything you need to know before getting started
What should a migration agency answering service capture?
Will Valory give immigration advice?
Can urgent deadline calls be escalated?
How does this help multi-agent practices?
Still have questions? Book a walkthrough and we'll answer them all.
Useful guides and customer examples
Capture more qualified inbound enquiries
See how Valory can capture new and existing-client enquiries, record urgency and send follow-up details to the right agent.