Resources

Practical guides on call handling, booking workflows, and deploying AI voice agents in Australian businesses.

Call forwarding guide: mobile, landline, VoIP, and every situation covered for Australian businesses

Latest • 20 Feb 2026

Call forwarding guide: every situation covered

How to forward your existing business number to an AI receptionist or any destination. Telstra, Optus, Vodafone, landlines, VoIP, and when you cannot forward.

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Enterprise voice AI strategy visual showing phased rollout and governance

12 Feb 2026

ElevenLabs + BCG: what it signals for enterprise voice AI

A practical read on what the ElevenLabs and BCG strategic partnership means for enterprise-grade voice AI rollouts, governance, and operating model maturity.

27 Jan 2026

Enterprise AI voice governance checklist

A launch-ready checklist covering security, compliance, runtime controls, escalation design, and quality operations for enterprise AI voice deployments.

Roadmap from pilot to scaled production for AI voice operations

9 Jan 2026

AI voice pilot to production: an enterprise playbook

How to move from proof-of-concept to production-grade AI voice operations with clear gates, outcome metrics, and cross-functional ownership.

After-hours call handling guide for Australian SMEs: AI receptionist answering calls at night with lead capture

12 Dec 2025

After-hours call handling for Australian SMEs

Stop losing high-intent after-hours leads. Use a proven call flow and compare voicemail, mobiles, answering services and an AI receptionist for Australian SMEs.

Missed calls cost calculator: revenue loss chart showing monthly impact for Australian small businesses

18 Nov 2025

Missed calls cost: estimate lost revenue fast

Use a simple 5-input model to estimate revenue lost to missed calls. Run conservative, realistic and aggressive scenarios to justify fixing call handling.

Smartphone with booking data connected to a classic phone receiver via a light wave, representing integrated phone and online booking systems

9 Oct 2025

Phone bookings vs online bookings for service firms

Learn when phone bookings beat online, when online wins, and how to run a dual-channel model that reduces friction without losing high-intent callers.

14 Sept 2025

AI receptionist for gyms: stop missing membership calls

Handle gym membership enquiries, tours and class bookings during after-hours and peak times. See call flows, lead capture, rollout stages and risks.

20 Aug 2025

AI receptionist for clinics: bookings done properly in Australia

See what an AI receptionist can safely handle for clinics: bookings, cancellations and FAQs, with clear boundaries, privacy basics and a staged rollout plan.

Busy reception desk with phone and tablet, representing peak period phone call triage and calm routing

5 July 2025

Peak period phone calls: triage without burnout

A practical triage model for peak period phone calls. Reduce missed enquiries, calm frustrated callers, and protect staff time with clear routing.

Secure office door with padlock icon representing privacy and call recording controls for AI phone agents in Australia

11 June 2025

AI phone agents in Australia: privacy and call recording

Plain-English guidance on privacy, consent, and call recording for AI phone agents in Australia. Includes disclosure lines, vendor questions, and controls.

Clipboard checklist on a desk representing due diligence questions for selecting an AI receptionist vendor

23 May 2025

AI receptionist vendor checklist for Australian businesses

A practical 25-question checklist to vet AI receptionist vendors. Covers guardrails, handoff, privacy, uptime, integrations, ownership, and lock-in.

AI phone agent vs answering service vs voicemail: side-by-side comparison of availability, lead capture, and booking rates for SMEs

7 Apr 2025

AI phone agent vs answering service vs voicemail (SMEs)

Compare voicemail, answering services, and AI phone agents for small teams. See trade-offs on speed, consistency, risk, and a staged rollout path.

Glowing voice waveform meeting a chat bubble, representing voice vs chat AI support for SMEs

19 Mar 2025

AI phone agent vs chatbot: when voice wins for SMEs

A practical comparison of AI phone agents vs chatbots. Learn when voice converts better, when chat is better, and how to run both without confusion.