Reports
Observed call-handling research and practical cost models for Australian service businesses.
Use the reports to build the case
Understand your calls before changing how you answer
Start with our observed call-timing research, then use the cost and industry models with your own call volumes and completed outcomes.
Observed research • 10 Aug 2026
When Calls Arrive Outside Business Hours
A three-month operational snapshot of when inbound calls arrived outside a fixed weekday window across a permissioned Valory AI client cohort.
Australian Missed Call Index 2026
Modelled missed-call leakage scenarios for Australian service industries, including accounting, law, property management, gyms, dental, and physiotherapy.
Gyms Call Handling Benchmark
Measure gym enquiries through tour bookings, attendance and paid memberships, with a worked revenue model for your own numbers.
Allied Health Clinics Call Handling Benchmark
A practical model for allied health booking enquiries, attended appointments, staff handoff and reception workload.
Australian Business Call Handling and Automation Benchmark Report
Transparent missed-call revenue modelling, receptionist cost breakdowns, and an AI vs human comparison matrix for Australian service businesses.
Hospitality Call Handling Benchmark
Worked call-handling models for restaurants and hotels, with booking completion, venue capacity and event follow-up.
Trades Call Handling Benchmark
Measure trade enquiries through quotes and completed jobs, with practical capture fields, on-call routing and a worked revenue model.
Turn the benchmark into a plan
Map your call volume, leakage, and rollout path
We can use your actual call volume and workflows to estimate the commercial case for Valory.
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