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Valory

Cleaning business answering service

Valory answers quote enquiries, service questions, and after-hours calls while your team is on-site or on the road. We configure the intake flow around your job types, service areas, urgency rules, and follow-up process.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Owners and supervisors are often on-site when high-intent quote calls arrive.
  • Bond, commercial, residential, and urgent cleaning enquiries need different intake questions.
  • Missed calls and slow callbacks send prospects to the next cleaner on Google.

Example workflow for cleaning businesses

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

  • In CleanMade's published rollout, Valory captured structured enquiry details and sent them into the team's follow-up process.
  • Valory also supports Coffs Professional Cleaners with call flows that separate commercial, residential, bond, recurring, and urgent enquiries before staff follow up.
  • Captures job type, suburb, property access, urgency, contact details, and preferred follow-up time so quote calls arrive ready to action.
Read CleanMade case studyDiscuss your calls

Call type

Commercial cleaning quote or urgent job enquiry

A facilities manager, strata contact, real estate team, or homeowner calls from Google while supervisors are on site.

What your team receives

Valory captures the service type, suburb, property type, site access, urgency, whether the clean is one-off or regular, and preferred callback time.

Integrations to discuss

ServiceM8 or job systemGoogle CalendarSMSEmail summariesCRM

We confirm what can be connected and which actions are available during setup.

Common concern

Will it quote prices incorrectly?

We configure the agent to capture scope and leave pricing and site-assessment decisions to staff. Any approved price information is agreed during setup and checked in test calls.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What does a cleaning business answering service capture?
A good cleaning answering service should capture the service type, suburb or service area, property type, urgency, access details, preferred callback time, and whether the enquiry is one-off, recurring, residential, commercial, bond, or urgent. Valory configures those fields around your actual quoting process.
Can Valory handle commercial cleaning quote calls?
Yes. Commercial cleaning calls can be routed through a different intake path from residential or bond-clean enquiries. The AI receptionist can capture site type, rough size, current provider context, frequency, access notes, decision-maker details, and follow-up preference, then send the summary to your team.
Does Valory work with cleaning companies like CleanMade and Coffs Professional Cleaners?
Yes. Valory works with CleanMade and supports Coffs Professional Cleaners. Cleaning workflows can capture quote requests, after-hours enquiries, suburb and job type, then send structured handoffs for staff follow-up.
Will the AI receptionist quote prices for cleaning jobs?
We agree any pricing language during setup. Valory can capture scope, urgency, site details, and contact information, with staff confirming the price or arranging a site assessment for complex jobs.
Can cleaning enquiries be escalated after hours?
Yes. Urgent calls can trigger SMS or email alerts according to your rules, while routine quote enquiries can be captured for the next business day. You decide which job types are urgent enough to interrupt staff.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Capture cleaning enquiries while your team is on site

See how Valory can capture commercial, bond and recurring cleaning enquiries and send the details to your team.