Valory

Cleaning business answering service

Valory answers quote enquiries, service questions, and after-hours calls while your team is on-site or on the road. We configure the intake flow around your job types, service areas, urgency rules, and follow-up process.

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No lock-in contracts · Live in days, not months · Australian hosted

What changes when every call has a clear next step

Valory is built for Australian teams that need better first response, cleaner handoffs, and more conversion from the demand they already generate.

Ready

Capture the opportunity

Owners and supervisors are often on-site when high-intent quote calls arrive.

Cover the busy windows

Bond, commercial, residential, and urgent cleaning enquiries need different intake questions.

Inbound
Valory
Focused
0 calls handled

Protect team focus

Missed calls and slow callbacks send prospects to the next cleaner on Google.

Example workflow

How a high-intent call should flow for cleaning businesses

Valory is configured around the calls your team already receives: what to ask, what to avoid, where to route the summary, and when a human needs to step in.

Call type

Commercial cleaning quote or urgent job enquiry

A facilities manager, strata contact, real estate team, or homeowner calls from Google while supervisors are on site.

Handoff summary

Valory captures service type, suburb, property type, site access, urgency, recurring-vs-once-off intent, and preferred callback window.

Integrations to discuss

ServiceM8 or job systemGoogle CalendarSMSEmail summariesCRM

Common concern

Will it quote prices incorrectly?

No. For most cleaning teams the safer setup captures scope and expectation, then routes pricing and site-assessment decisions to staff.

Go live quickly for cleaning businesses

We map your call workflows, configure your AI phone agent, launch with real calls, and keep tuning performance as your business grows.

1

Discover

We learn which calls matter, what makes a good lead or booking, and where your team needs context.

2

Design

We configure approved answers, routing rules, handoffs, integrations, and escalation paths around your workflow.

3

Launch

We move real calls through the service, review outcomes, and fix friction before it becomes a sales or service problem.

4

Grow

As call patterns change, we refine scripts, workflows, and follow-up rules so the service keeps improving.

Why teams choose Valory

Built for teams where every missed call has a cost

CleanMade uses Valory to capture cleaning enquiries with structured details instead of relying on voicemail or ad hoc callbacks.

Valory also supports Coffs Professional Cleaners with call flows that separate commercial, residential, bond, recurring, and urgent enquiries before staff follow up.

Captures job type, suburb, property access, urgency, contact details, and preferred follow-up time so quote calls arrive ready to action.

Revenue Impact Calculator

How much are missed calls really costing you?

Most businesses don’t realise how much revenue walks out the door when the phone rings out. Adjust the sliders to see what unanswered calls cost your business each month.

10
1200
$150
$20$5000

Typical revenue when a missed call converts (e.g. job, booking, or sale)

30%
5%80%

Percentage of callers who would have booked or purchased

Missed calls / month
43
Lost bookings / month
13
Revenue lost / month
$1,948
Revenue lost / year
$23,382
Stop leaving money on the table

Pricing

Plans include managed build, launch, and ongoing tuning. Pick the call volume and workflow depth that matches your team.

Pricing snapshot

Plans from $149/mo

Managed setup, call-flow design, integrations, QA, and ongoing tuning are built into the service. Full plan details live on the pricing page.

View pricing
Discovery workshop and call-flow design
Voice and knowledge base setup
Calendar, CRM, and other tool integrations
Test calls and launch monitoring

Free calculator

Estimate what missed calls cost you

Model the monthly revenue impact of unanswered calls using your call volume, transaction value, and conversion assumptions.

Use the calculator

Related resources

Learn how teams in cleaning businesses reduce missed calls and improve booking capture

Commercial cleaning answering service

How cleaning companies can capture quote calls, site details, recurring service enquiries, and urgent after-hours requests.

Read guide

Missed calls cost calculator

Model the revenue impact of unanswered quote calls using your own call volume, conversion rate, and average job value.

Read guide

After-hours call handling

A practical call-flow guide for capturing high-intent callers after the office or operations team has finished for the day.

Read guide

Keep exploring

Related cleaning businesses pages

Frequently Asked Questions

Everything you need to know before getting started

What does a cleaning business answering service capture?
A good cleaning answering service should capture the service type, suburb or service area, property type, urgency, access details, preferred callback time, and whether the enquiry is one-off, recurring, residential, commercial, bond, or urgent. Valory configures those fields around your actual quoting process.
Can Valory handle commercial cleaning quote calls?
Yes. Commercial cleaning calls can be routed through a different intake path from residential or bond-clean enquiries. The AI receptionist can capture site type, rough size, current provider context, frequency, access notes, decision-maker details, and follow-up preference, then send the summary to your team.
Does Valory work with cleaning companies like CleanMade and Coffs Professional Cleaners?
Yes. Valory works with cleaning operators such as CleanMade and supports workflows suitable for Coffs Professional Cleaners-style teams: quote capture, after-hours enquiry handling, suburb and job-type capture, and structured handoffs for staff follow-up.
Will the AI receptionist quote prices for cleaning jobs?
Only if you approve exact pricing rules. Most cleaning companies use Valory to capture scope, urgency, site details, and contact information, then let a human confirm pricing or arrange a site assessment. That avoids over-promising on complex jobs.
Can cleaning enquiries be escalated after hours?
Yes. Urgent calls can trigger SMS or email alerts according to your rules, while routine quote enquiries can be captured for the next business day. You decide which job types are urgent enough to interrupt staff.
How quickly can I go live?
Most clients go live within 3 to 5 business days. We handle setup, call-flow configuration, and testing. You provide your business rules and approval, and we run the rollout.
What happens when a call needs a follow-up?
Valory captures the full context and routes it to your team by SMS, email, or direct transfer. You choose the rules for urgent handoff versus queued follow-up, so your staff can act quickly with the right details.
Can Valory integrate with my existing systems?
Yes. We support common calendars (Google and Outlook), booking tools, CRMs, and webhook-based workflows. During onboarding, we map your process and configure the integrations required for launch.
How is Valory different from a traditional answering service?
A traditional answering service usually takes messages. Valory is configured around your call types, approved answers, booking rules, escalation paths, and handoff destinations, then improves with real call review after launch.
Can Valory book appointments or jobs?
Yes, when your workflow supports it. Valory can check availability, collect booking details, route appointment requests, or capture job context for staff follow-up. We define the safe booking rules during onboarding.
Will callers know they are speaking with AI?
Call flows are configured to be transparent and professional. The goal is not to impersonate a staff member; it is to give callers a helpful first response and give your team clean context when human follow-up is needed.
What if I want to change how Valory handles calls?
Changes are managed for you. Your success lead can update scripts, routing rules, and escalation logic as your business evolves. Most updates are implemented within one business day.
Is my data secure?
Yes. Data is encrypted in transit and at rest, with primary infrastructure hosted in Australian data centres. Our operating controls are designed to support Privacy Act 1988 obligations.
Can Valory handle multi-language callers?
Valory is optimised for English-speaking callers in Australia, including Australian accents and common regional dialects. Other languages may be supported in future; contact us if you have specific requirements.
What about after-hours and weekends?
Valory handles calls 24/7, including after-hours, weekends, and public holidays. Customers still get a professional response and your team receives context for any required follow-up.
Can I cancel anytime?
Yes. Plans are month to month with 30 days notice. If you choose a 3 month commitment, the $990 setup fee is waived.
How do overages work?
If usage exceeds included minutes or SMS, overages are billed at your plan rate. You can track usage in the dashboard and we flag trends before you run over plan limits.

Still have questions? Book a walkthrough and we'll answer them all.

Proof and controls

A managed service, not another tool to configure alone

The value is in the operating model: clear boundaries, useful handoffs, real call review, and ongoing tuning as your callers reveal what they actually need.

Australian business workflows

Valory is designed for Australian phone numbers, time zones, call-forwarding patterns, and business-hours coverage.

Managed rollout

We map call reasons, write approved answers, configure escalation rules, run test calls, and help move live traffic safely.

Launch monitoring

Early calls are reviewed for routing quality, missed edge cases, caller friction, and handoff clarity so the workflow improves after launch.

Customer outcomes

Teams such as CleanMade and professional-services customers use Valory to capture enquiries with structured summaries instead of relying on voicemail.

Capture every cleaning enquiry

Review how cleaning companies use Valory to improve quote capture and first response speed.