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Valory

Panel beater answering service

Valory helps panel beating businesses respond consistently to new repair enquiries while workshop teams stay productive.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Repair enquiry calls are missed during high workshop load.
  • First-contact quality influences quote conversion and trust.
  • Manual call handling delays routing to the right estimator.

Example workflow for panel beaters

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

Discuss your calls

Call type

Smash-repair assessment or insurer enquiry

A driver calls about accident damage, an insurance repair or a private assessment while your estimators are on the workshop floor.

What your team receives

Valory captures whether the repair is insurance or private, vehicle and damage details, preferred assessment time, whether photos are available, and any tow or hire-car request, then sends the summary to your estimator.

Integrations to discuss

Workshop calendarSMSEmail summariesCRM or job systemForm links

We confirm what can be connected and which actions are available during setup.

Common concern

Will it approve insurance work or promise a repair price?

Your estimators confirm repair costs, insurer approvals and completion dates. Valory uses the approved assessment or pricing information agreed during setup and captures the details staff need to confirm the next step.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What can an AI phone agent capture for panel beaters?
Insurance vs private job type, vehicle details, damage description, preferred assessment window, and whether a hire car or tow is involved.
Can Valory handle insurer and smash-repair booking calls?
Yes. It can log assessment requests and callback needs for estimators while the shop floor stays productive.
Will it quote repair costs on the call?
We agree any price ranges during setup. Valory can capture assessment requests, whether photos are available, and drop-off preferences for your estimators to review.
Does after-hours capture matter for accident enquiries?
Yes. Valory can capture after-hours repair enquiries with vehicle details and assessment preferences for your team to follow up.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Respond faster to repair enquiries

See how Valory can capture repair and insurance-related enquiries and route the details to the right estimator.