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Valory

HVAC answering service

Valory helps HVAC teams manage fluctuating call demand and respond professionally without adding front-desk overhead.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Seasonal spikes overwhelm phone coverage and dispatch coordination.
  • After-hours fault calls need clear triage and handoff.
  • Missed service requests create avoidable revenue leakage.

Example workflow for hvac services

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

Discuss your calls

Call type

Urgent job or quote request

A caller needs an air-conditioning repair, routine service or installation quote during a busy season.

What your team receives

Valory captures suburb, job type, urgency, contact details, access notes, and sends the team a ready-to-action summary.

Integrations to discuss

ServiceM8 or SimproGoogle CalendarSMSEmail summariesCRM

We confirm what can be connected and which actions are available during setup.

Common concern

Will it over-promise pricing or arrival times?

We configure the agent to capture job scope and leave price and dispatch confirmation to staff. Approved answers and arrival-time wording are agreed and tested during setup.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

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We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What can an AI phone agent do for tradies?
It can answer while crews are on tools, capture job type, suburb, urgency, contact details, access notes, and preferred callback time, then send the team a summary that is ready to action.
Can Valory handle urgent callouts?
Yes, if you define what counts as urgent. The workflow can escalate emergency categories, send SMS or email alerts, or capture details for rapid callback according to your dispatch rules.
Will Valory quote prices or promise arrival times?
We agree pricing and arrival-time language during setup. Valory can share approved information, check availability and book agreed service appointments through supported connected calendars. It captures job scope and callback details for enquiries needing staff attention. Custom quotes, dispatch and exceptions stay with your team.
Is this useful for after-hours trade enquiries?
Yes. Valory can capture job details after hours so your team can prioritise urgent enquiries and follow up on routine quotes.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Handle peak call volumes without chaos

See how Valory can answer after-hours fault calls, capture service details and route enquiries during seasonal peaks.