Valory

Property management answering service

Valory answers tenant, landlord, leasing, and maintenance calls while property managers are off-site or after hours. We build the triage flow around your escalation rules, so urgent issues move fast and routine calls arrive with clean context.

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No lock-in contracts · Live in days, not months · Australian hosted

Answering service proof

Property management answering service for tenants, landlords, and leasing

Separate maintenance, leasing, and after-hours emergencies so property managers stop losing calls during inspections and morning rush.

35%

typical maintenance call share

24/7

after-hours emergency triage

Leasing

enquiry capture in tight markets

Call types we configure first

Call typeWhat callers needHow Valory handles it
Routine maintenanceDripping tap, appliance fault, access for tradieCapture address, issue, photos link, urgency; create structured work-order summary
After-hours emergencyFlooding, lock-out, no hot water, security issueSafety script first; immediate SMS alert to on-call contact + approved contractor path
Leasing enquiryInspection booking or application questionCapture move-in timeline, occupants, pets; book inspection or fast callback
Landlord updateRent, inspection, or portfolio questionCapture owner identity and matter; route to portfolio manager inbox
Technical rollout guide
Book a walkthroughSee pricing

What changes when every call has a clear next step

Valory is built for Australian teams that need better first response, cleaner handoffs, and more conversion from the demand they already generate.

Ready

Capture the opportunity

Tenant and landlord call volume spikes while managers are at inspections or tribunals.

Cover the busy windows

Urgent maintenance needs immediate triage — not a voicemail queue until Monday.

Inbound
Valory
Focused
0 calls handled

Protect team focus

After-hours and overflow calls erode trust when no one picks up.

Example workflow

How a high-intent call should flow for property management

Valory is configured around the calls your team already receives: what to ask, what to avoid, where to route the summary, and when a human needs to step in.

Call type

Tenant maintenance, landlord, leasing, or after-hours emergency call

A tenant reports no hot water after hours, a landlord wants an update, or a prospect asks about an inspection while the PM is off site.

Handoff summary

Valory separates routine and urgent calls, captures property details, issue type, access notes, photos or callback preference, and escalation path.

Integrations to discuss

PropertyMe or Console workflowsMicrosoft OutlookSMSEmail summariesTrades inbox

Common concern

Will urgent maintenance sit in a message queue?

No. Urgent patterns can trigger your on-call rules immediately while routine maintenance and leasing calls are logged for business-hours follow-up.

Go live quickly for property management

We map your call workflows, configure your AI phone agent, launch with real calls, and keep tuning performance as your business grows.

1

Discover

We learn which calls matter, what makes a good lead or booking, and where your team needs context.

2

Design

We configure approved answers, routing rules, handoffs, integrations, and escalation paths around your workflow.

3

Launch

We move real calls through the service, review outcomes, and fix friction before it becomes a sales or service problem.

4

Grow

As call patterns change, we refine scripts, workflows, and follow-up rules so the service keeps improving.

Why teams choose Valory

Built for teams where every missed call has a cost

Captures maintenance, leasing, landlord, tenant, owner, applicant, and trades calls with property-aware triage.

Escalates urgent call types such as flooding, lock-outs, no hot water, electrical hazards, and access issues per your playbook.

Keeps response quality consistent across inspections, open homes, business-hours overflow, and after-hours emergency windows.

Revenue Impact Calculator

How much are missed calls really costing you?

Most businesses don’t realise how much revenue walks out the door when the phone rings out. Adjust the sliders to see what unanswered calls cost your business each month.

10
1200
$150
$20$5000

Typical revenue when a missed call converts (e.g. job, booking, or sale)

30%
5%80%

Percentage of callers who would have booked or purchased

Missed calls / month
43
Lost bookings / month
13
Revenue lost / month
$1,948
Revenue lost / year
$23,382
Stop leaving money on the table

Pricing

Plans include managed build, launch, and ongoing tuning. Pick the call volume and workflow depth that matches your team.

Pricing snapshot

Plans from $149/mo

Managed setup, call-flow design, integrations, QA, and ongoing tuning are built into the service. Full plan details live on the pricing page.

View pricing
Discovery workshop and call-flow design
Voice and knowledge base setup
Calendar, CRM, and other tool integrations
Test calls and launch monitoring

Free calculator

Estimate what missed calls cost you

Model the monthly revenue impact of unanswered calls using your call volume, transaction value, and conversion assumptions.

Use the calculator

Related resources

Learn how teams in property management reduce missed calls and improve booking capture

Property management implementation guide

Operational rollout guidance for maintenance, leasing, tenant FAQs, landlord routing, and after-hours escalation.

Read guide

Missed call index for property management

Model missed-call leakage across tenant calls, landlord trust, leasing enquiries, and maintenance triage.

Read guide

After-hours call handling

Design a practical after-hours flow for urgent and routine calls without sending everyone to voicemail.

Read guide

Keep exploring

Related property management pages

Frequently Asked Questions

Everything you need to know before getting started

What does a property management answering service do?
It answers inbound calls on your agency number when your team is busy, off-site, or after hours. Callers reach a professional AI phone agent that captures maintenance details, leasing enquiries, landlord messages, and urgent issues using your scripts, then sends structured notes to your property managers by SMS, email, or handoff.
Is this the same as a traditional call centre for property managers?
No. Valory is configured around your team's workflows, not generic message taking. It follows your triage rules for maintenance, leasing, and landlord calls, captures the fields your PMs need for PropertyMe, Console Cloud, or email workflows, and escalates emergencies immediately based on your playbook.
Can a property management answering service handle after-hours emergencies?
Yes. Urgent call types such as flooding, lock-outs, or no hot water can trigger instant alerts to your on-call contact or emergency trades, while routine jobs are logged for the next business day. Safety-critical language, such as directing callers to 000 for fire or gas, is built into the flow.
Will tenants know they are speaking to an AI?
Call flows are configured to be transparent and professional. Most agencies position Valory as the agency's phone assistant that logs requests and arranges follow-up. The goal is faster acknowledgment and cleaner handoffs, not impersonating a specific staff member.
How does this help with leasing enquiries in a tight rental market?
Leasing calls are time-sensitive. The service captures caller details, property interest, and inspection preferences immediately so your team can respond while the prospect is still engaged. Speed of first response is often the difference between securing an application and losing the enquiry to another agency.
Why do property managers miss calls during inspections?
Managers are often off-site for routine and entry/exit inspections when tenant, landlord, and leasing calls arrive. Valory answers immediately, captures maintenance or leasing details with the fields your PMs need, and escalates true emergencies to on-call contacts instead of leaving callers in voicemail.
How quickly can I go live?
Most clients go live within 3 to 5 business days. We handle setup, call-flow configuration, and testing. You provide your business rules and approval, and we run the rollout.
What happens when a call needs a follow-up?
Valory captures the full context and routes it to your team by SMS, email, or direct transfer. You choose the rules for urgent handoff versus queued follow-up, so your staff can act quickly with the right details.
Can Valory integrate with my existing systems?
Yes. We support common calendars (Google and Outlook), booking tools, CRMs, and webhook-based workflows. During onboarding, we map your process and configure the integrations required for launch.
How is Valory different from a traditional answering service?
A traditional answering service usually takes messages. Valory is configured around your call types, approved answers, booking rules, escalation paths, and handoff destinations, then improves with real call review after launch.
Can Valory book appointments or jobs?
Yes, when your workflow supports it. Valory can check availability, collect booking details, route appointment requests, or capture job context for staff follow-up. We define the safe booking rules during onboarding.
Will callers know they are speaking with AI?
Call flows are configured to be transparent and professional. The goal is not to impersonate a staff member; it is to give callers a helpful first response and give your team clean context when human follow-up is needed.
What if I want to change how Valory handles calls?
Changes are managed for you. Your success lead can update scripts, routing rules, and escalation logic as your business evolves. Most updates are implemented within one business day.
Is my data secure?
Yes. Data is encrypted in transit and at rest, with primary infrastructure hosted in Australian data centres. Our operating controls are designed to support Privacy Act 1988 obligations.
Can Valory handle multi-language callers?
Valory is optimised for English-speaking callers in Australia, including Australian accents and common regional dialects. Other languages may be supported in future; contact us if you have specific requirements.
What about after-hours and weekends?
Valory handles calls 24/7, including after-hours, weekends, and public holidays. Customers still get a professional response and your team receives context for any required follow-up.
Can I cancel anytime?
Yes. Plans are month to month with 30 days notice. If you choose a 3 month commitment, the $990 setup fee is waived.
How do overages work?
If usage exceeds included minutes or SMS, overages are billed at your plan rate. You can track usage in the dashboard and we flag trends before you run over plan limits.

Still have questions? Book a walkthrough and we'll answer them all.

Proof and controls

A managed service, not another tool to configure alone

The value is in the operating model: clear boundaries, useful handoffs, real call review, and ongoing tuning as your callers reveal what they actually need.

Australian business workflows

Valory is designed for Australian phone numbers, time zones, call-forwarding patterns, and business-hours coverage.

Managed rollout

We map call reasons, write approved answers, configure escalation rules, run test calls, and help move live traffic safely.

Launch monitoring

Early calls are reviewed for routing quality, missed edge cases, caller friction, and handoff clarity so the workflow improves after launch.

Customer outcomes

Teams such as CleanMade and professional-services customers use Valory to capture enquiries with structured summaries instead of relying on voicemail.

Improve responsiveness across your portfolio

Review how property management teams use Valory for faster triage and stronger call consistency.