Property management answering service
A property management answering service for tenant, landlord, leasing, and after-hours maintenance calls. Valory captures details while managers are at inspections or offline, with urgent alerts configured around your on-call rules.
Month-to-month plans · Managed setup and ongoing support
When your team needs call cover
- Tenant and landlord call volume spikes while managers are at inspections or tribunals.
- Urgent maintenance calls need an agreed on-call contact and a fallback if they are unavailable.
- After-hours and overflow calls erode trust when no one picks up.
Call handling details
Property management answering service for tenants, landlords, and leasing
Separate maintenance, leasing, and after-hours emergencies so property managers stop losing calls during inspections and morning rush.
Maintenance
structured repair request capture
24/7
after-hours maintenance intake
Leasing
enquiry capture in tight markets
Call types we configure first
| Call type | What callers need | How Valory handles it |
|---|---|---|
| Routine maintenance | Dripping tap, appliance fault, access for tradie | Capture address, issue, urgency and whether photos are available; send a structured maintenance summary |
| After-hours emergency | Flooding, lock-out, no hot water, security issue | Follow approved safety wording and escalation rules; attempt configured alerts, on-call routing or the approved contractor path, then use the agreed fallback if delivery or a human response is unconfirmed |
| Leasing enquiry | Inspection booking or application question | Capture move-in timeline, occupants, pets and preferred inspection or callback times; confirm an inspection only when the configured calendar confirms it, otherwise send the request to staff |
| Landlord update | Rent, inspection, or portfolio question | Capture owner identity and matter; route to portfolio manager inbox |
Example workflow for property management
How calls reach your team
We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.
- Captures maintenance, leasing, landlord, tenant, owner, applicant, and trades calls with property-aware triage.
- Captures reported flooding, lock-outs, hot-water faults, electrical hazards, and access issues, with alerts and emergency-services wording agreed in your playbook.
- Keeps response quality consistent across inspections, open homes, business-hours overflow, and after-hours emergency windows.
Call type
Tenant maintenance, landlord, leasing, or after-hours emergency call
A tenant reports no hot water after hours, a landlord wants an update, or a prospect asks about an inspection while the PM is off site.
What your team receives
Valory separates routine and urgent calls, captures property details, issue type, access notes, whether photos are available, and callback preference, then follows your agreed escalation rules.
Integrations to discuss
We confirm what can be connected and which actions are available during setup.
Common concern
Will urgent maintenance sit in a message queue?
Urgent patterns can trigger configured alerts to your on-call contact. We agree a fallback for unanswered alerts; routine maintenance and leasing calls can be logged for business-hours follow-up.
Pricing
We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.
Pricing snapshot
Plans from $149/mo
One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.
Prices are in AUD. Extra usage and add-ons are charged at your plan rates.
Free calculator
Explore the value of additional enquiries
Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.
Use the calculatorFrequently Asked Questions
Everything you need to know before getting started
What does a property management answering service do?
Is this the same as a traditional call centre for property managers?
Can a property management answering service handle after-hours emergencies?
Will tenants know they are speaking to an AI?
How does this help with leasing enquiries in a tight rental market?
Why do property managers miss calls during inspections?
Still have questions? Book a walkthrough and we'll answer them all.
Useful guides and customer examples
Guides and comparisons
Australian customer stories
Australian locations
Related industries
Improve responsiveness across your portfolio
See how Valory can capture maintenance and leasing calls, send configured on-call alerts and log routine requests for follow-up.