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Valory

Dental answering service

A dental answering service that picks up when your team is chairside. Valory answers new patient calls, captures booking requests, and routes after-hours enquiries — then we tune the workflow so reception gets cleaner handoffs instead of another tool to manage.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Calls ring out during procedures and peak treatment blocks.
  • After-hours new patient enquiries need a clear follow-up process.
  • Reception teams lose time repeating routine booking and reschedule tasks.

Call handling details

Dental answering service for new patients and after-hours calls

Answer booking enquiries, capture urgency cues, and escalate clinical concerns — without diagnosing or quoting clinical outcomes on the phone.

New patient

booking & enquiry capture

24/7

after-hours & lunch-break coverage

Escalation

paths for urgent clinical calls

Call types we configure first

Call types, caller needs and configured handling
Call typeWhat callers needHow Valory handles it
New patient bookingAvailability, first visit, or hygiene appointmentCapture name, reason, preferred times; book within approved rules or hand off
After-hours dental callPain, swelling, broken tooth, or post-procedure concernFollow approved escalation language; route urgent cases to on-call pathway
Reschedule or cancelMove or cancel an existing appointmentVerify identity fields; update calendar or send staff summary
Treatment FAQHours, location, fees, or process questionsAnswer approved logistics only; defer clinical suitability to the dentist
After-hours dental call flows
Book a walkthroughSee pricing

Example workflow for dentists

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

  • Captures new patient and existing patient booking enquiries around the clock.
  • Supports front desk teams during chairside treatment windows and call spikes.
  • Routes complete enquiry context to staff for faster, cleaner follow-up.
Discuss your calls

Call type

New patient and after-hours dental enquiry

A caller asks about availability, a new-patient appointment, or what to do after hours.

What your team receives

Valory captures patient details, appointment intent, urgency cues, and either books within approved rules or sends a clean handoff.

Integrations to discuss

Acuity SchedulingPractice calendarSMSEmail summariesReception inbox

We confirm what can be connected and which actions are available during setup.

Common concern

Will it handle clinical emergencies?

It should not diagnose. It follows your approved escalation language and routes urgent or clinical concerns to the right human pathway.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What can an AI receptionist do for a dental practice?
It can answer new-patient calls, capture appointment intent, collect contact details, handle routine booking or reschedule requests, and route after-hours enquiries using your approved language and escalation rules.
Will Valory give dental or clinical advice?
No. Valory should not diagnose, assess symptoms, or replace clinical judgement. It can capture context, explain approved process information, and escalate urgent or clinical questions according to your playbook.
Can Valory help reduce missed new-patient calls?
Yes. Valory can answer during treatment blocks or after hours and capture the details reception needs to follow up. Direct booking depends on a connected calendar and your practice rules.
Can callers reschedule or cancel appointments?
That depends on your calendar and practice rules. Valory can collect reschedule or cancellation details, confirm approved information, and route changes to reception or connected booking workflows when configured.
How should after-hours dental calls be triaged?
After-hours calls should follow your approved escalation language: capture pain, swelling, trauma, or post-procedure concerns without diagnosing, then route urgent cases to the on-call pathway and log routine enquiries for the next business day. Safety-critical symptoms should use your emergency script first.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Stop losing patients to missed calls

See how Valory handles bookings, new patient enquiries, and overflow calls for dental clinics.