Valory

Every call answered. Every time.

Managed AI receptionist for Australian dental practices.

Valory answers new patient calls, captures booking requests, and routes after-hours enquiries while your team is chairside. We set up and tune the workflow for your clinic, so reception gets cleaner handoffs instead of another tool to manage.

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No lock-in contracts · Live in days, not months · Australian hosted

Answering service proof

Dental answering service for new patients and after-hours calls

Answer booking enquiries, capture urgency cues, and escalate clinical concerns — without diagnosing or quoting clinical outcomes on the phone.

New patient

booking & enquiry capture

24/7

after-hours & lunch-break coverage

Escalation

paths for urgent clinical calls

Call types we configure first

Call typeWhat callers needHow Valory handles it
New patient bookingAvailability, first visit, or hygiene appointmentCapture name, reason, preferred times; book within approved rules or hand off
After-hours dental callPain, swelling, broken tooth, or post-procedure concernFollow approved escalation language; route urgent cases to on-call pathway
Reschedule or cancelMove or cancel an existing appointmentVerify identity fields; update calendar or send staff summary
Treatment FAQHours, location, fees, or process questionsAnswer approved logistics only; defer clinical suitability to the dentist
After-hours dental call flows
Book a walkthroughSee pricing

What changes when every call has a clear next step

Valory is built for Australian teams that need better first response, cleaner handoffs, and more conversion from the demand they already generate.

Ready

Capture the opportunity

Calls ring out during procedures and peak treatment blocks.

Cover the busy windows

New patient enquiries often arrive after hours and disappear by morning.

Inbound
Valory
Focused
0 calls handled

Protect team focus

Reception teams lose time repeating routine booking and reschedule tasks.

Example workflow

How a high-intent call should flow for dentists

Valory is configured around the calls your team already receives: what to ask, what to avoid, where to route the summary, and when a human needs to step in.

Call type

New patient and after-hours dental enquiry

A caller asks about availability, a new-patient appointment, or what to do after hours.

Handoff summary

Valory captures patient details, appointment intent, urgency cues, and either books within approved rules or sends a clean handoff.

Integrations to discuss

Acuity SchedulingPractice calendarSMSEmail summariesReception inbox

Common concern

Will it handle clinical emergencies?

It should not diagnose. It follows your approved escalation language and routes urgent or clinical concerns to the right human pathway.

Go live quickly for dentists

We map your call workflows, configure your AI phone agent, launch with real calls, and keep tuning performance as your business grows.

1

Discover

We learn which calls matter, what makes a good lead or booking, and where your team needs context.

2

Design

We configure approved answers, routing rules, handoffs, integrations, and escalation paths around your workflow.

3

Launch

We move real calls through the service, review outcomes, and fix friction before it becomes a sales or service problem.

4

Grow

As call patterns change, we refine scripts, workflows, and follow-up rules so the service keeps improving.

Why teams choose Valory

Built for teams where every missed call has a cost

Captures new patient and existing patient booking enquiries around the clock.

Supports front desk teams during chairside treatment windows and call spikes.

Routes complete enquiry context to staff for faster, cleaner follow-up.

Revenue Impact Calculator

How much are missed calls really costing you?

Most businesses don’t realise how much revenue walks out the door when the phone rings out. Adjust the sliders to see what unanswered calls cost your business each month.

10
1200
$150
$20$5000

Typical revenue when a missed call converts (e.g. job, booking, or sale)

30%
5%80%

Percentage of callers who would have booked or purchased

Missed calls / month
43
Lost bookings / month
13
Revenue lost / month
$1,948
Revenue lost / year
$23,382
Stop leaving money on the table

Pricing

Plans include managed build, launch, and ongoing tuning. Pick the call volume and workflow depth that matches your team.

Pricing snapshot

Plans from $149/mo

Managed setup, call-flow design, integrations, QA, and ongoing tuning are built into the service. Full plan details live on the pricing page.

View pricing
Discovery workshop and call-flow design
Voice and knowledge base setup
Calendar, CRM, and other tool integrations
Test calls and launch monitoring

Free calculator

Estimate what missed calls cost you

Model the monthly revenue impact of unanswered calls using your call volume, transaction value, and conversion assumptions.

Use the calculator

Related resources

Learn how teams in dentists reduce missed calls and improve booking capture

AI receptionist for dental practices

A full dental-industry guide covering bookings, recalls, FAQ handling, and emergency escalation rules.

Read guide

After-hours call handling for dental practices

Triage, escalation, and booking capture patterns for evenings and weekends without clinical advice.

Read guide

Dental answering service vs AI receptionist

Compare the buyer trade-offs between human answering services, AI, and hybrid call coverage.

Read guide

How to reduce missed calls in a dental practice

A practical playbook for fixing front-desk call leakage and capturing more new patient enquiries.

Read guide

Frequently Asked Questions

Everything you need to know before getting started

What can an AI receptionist do for a dental practice?
It can answer new-patient calls, capture appointment intent, collect contact details, handle routine booking or reschedule requests, and route after-hours enquiries using your approved language and escalation rules.
Will Valory give dental or clinical advice?
No. Valory should not diagnose, assess symptoms, or replace clinical judgement. It can capture context, explain approved process information, and escalate urgent or clinical questions according to your playbook.
Can Valory help reduce missed new-patient calls?
Yes. Many dental enquiries are time-sensitive, especially after hours or during treatment blocks. Valory gives callers a response immediately and captures the details reception needs to follow up or book within your rules.
Can callers reschedule or cancel appointments?
That depends on your calendar and practice rules. Valory can collect reschedule or cancellation details, confirm approved information, and route changes to reception or connected booking workflows when configured.
How should after-hours dental calls be triaged?
After-hours calls should follow your approved escalation language: capture pain, swelling, trauma, or post-procedure concerns without diagnosing, then route urgent cases to the on-call pathway and log routine enquiries for the next business day. Safety-critical symptoms should use your emergency script first.
How quickly can I go live?
Most clients go live within 3 to 5 business days. We handle setup, call-flow configuration, and testing. You provide your business rules and approval, and we run the rollout.
What happens when a call needs a follow-up?
Valory captures the full context and routes it to your team by SMS, email, or direct transfer. You choose the rules for urgent handoff versus queued follow-up, so your staff can act quickly with the right details.
Can Valory integrate with my existing systems?
Yes. We support common calendars (Google and Outlook), booking tools, CRMs, and webhook-based workflows. During onboarding, we map your process and configure the integrations required for launch.
How is Valory different from a traditional answering service?
A traditional answering service usually takes messages. Valory is configured around your call types, approved answers, booking rules, escalation paths, and handoff destinations, then improves with real call review after launch.
Can Valory book appointments or jobs?
Yes, when your workflow supports it. Valory can check availability, collect booking details, route appointment requests, or capture job context for staff follow-up. We define the safe booking rules during onboarding.
Will callers know they are speaking with AI?
Call flows are configured to be transparent and professional. The goal is not to impersonate a staff member; it is to give callers a helpful first response and give your team clean context when human follow-up is needed.
What if I want to change how Valory handles calls?
Changes are managed for you. Your success lead can update scripts, routing rules, and escalation logic as your business evolves. Most updates are implemented within one business day.
Is my data secure?
Yes. Data is encrypted in transit and at rest, with primary infrastructure hosted in Australian data centres. Our operating controls are designed to support Privacy Act 1988 obligations.
Can Valory handle multi-language callers?
Valory is optimised for English-speaking callers in Australia, including Australian accents and common regional dialects. Other languages may be supported in future; contact us if you have specific requirements.
What about after-hours and weekends?
Valory handles calls 24/7, including after-hours, weekends, and public holidays. Customers still get a professional response and your team receives context for any required follow-up.
Can I cancel anytime?
Yes. Plans are month to month with 30 days notice. If you choose a 3 month commitment, the $990 setup fee is waived.
How do overages work?
If usage exceeds included minutes or SMS, overages are billed at your plan rate. You can track usage in the dashboard and we flag trends before you run over plan limits.

Still have questions? Book a walkthrough and we'll answer them all.

Proof and controls

A managed service, not another tool to configure alone

The value is in the operating model: clear boundaries, useful handoffs, real call review, and ongoing tuning as your callers reveal what they actually need.

Australian business workflows

Valory is designed for Australian phone numbers, time zones, call-forwarding patterns, and business-hours coverage.

Managed rollout

We map call reasons, write approved answers, configure escalation rules, run test calls, and help move live traffic safely.

Launch monitoring

Early calls are reviewed for routing quality, missed edge cases, caller friction, and handoff clarity so the workflow improves after launch.

Customer outcomes

Teams such as CleanMade and professional-services customers use Valory to capture enquiries with structured summaries instead of relying on voicemail.

Stop losing patients to missed calls

See how Valory handles bookings, new patient enquiries, and overflow calls for dental clinics.