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Valory

Physiotherapy clinic answering service

Valory answers calls while your clinicians are in session, then sends enquiry details to your team for follow-up.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Phones ring while staff are with patients and calls go unanswered.
  • Reschedules and cancellations create avoidable admin load each day.
  • Referral and treatment enquiries need enough detail for reception to follow up.

Example workflow for physiotherapy clinics

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

  • Keeps phones covered while clinicians are in treatment sessions.
  • Captures booking, reschedule, and referral call details in one workflow.
  • Improves response speed on rehab enquiries without expanding reception headcount.
Discuss your calls

Call type

Appointment, reschedule, or referral call

A patient or client calls while the team is with someone in-person and needs a booking, callback, or simple process answer.

What your team receives

Valory captures the reason for calling, urgency, preferred times, and routes a concise summary without giving clinical advice.

Integrations to discuss

NookalHalaxyClinikoGoogle CalendarSMS

We confirm what can be connected and which actions are available during setup.

Common concern

Will it cross clinical boundaries?

We agree and test approved logistics answers, advice boundaries and escalation rules before launch. Sensitive or urgent enquiries follow your practice's approved handoff path.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What can an AI receptionist handle for a clinic?
Valory can answer routine appointment, referral and practice-information questions. With a supported booking workflow connected, it can check availability, book appointments and handle the appointment changes agreed during setup. It confirms a booking or change after the system succeeds; other requests go to the right reception or practitioner team.
Can Valory protect clinical boundaries?
Yes. Clinic workflows should be configured to avoid clinical advice, diagnosis, eligibility decisions, or urgent-care judgement. Sensitive or urgent cases are escalated according to your approved rules.
Does Valory work while practitioners are in session?
Yes. Valory is useful during treatment blocks, lunch gaps, and reception overflow because callers still receive a response and your team receives the reason for calling, preferred times, and follow-up details.
Can Valory support multiple practitioners or service types?
Yes. Calls can be routed by practitioner, service, location, urgency, or new-versus-existing client status, depending on the information you want captured and the systems you use.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Keep your physio schedule full

Review how Valory manages booking workflows and enquiry capture for physiotherapy clinics.