Valory

Lawyer answering service

Valory gives law firms a dependable first response for new matter enquiries, callbacks, and routine calls. We configure legal intake, no-advice boundaries, conflict-safe handoff rules, and escalation paths so staff receive structured context without adding front-desk strain.

Book a walkthrough
Call Valory now

No lock-in contracts · Live in days, not months · Australian hosted

Answering service proof

Law firm answering service with conflict-safe intake

Capture new matter enquiries, book consultations, and route urgent calls — with strict no-advice guardrails on every call.

24/7

after-hours new matter capture

0

legal advice on AI calls (by design)

Conflict-safe

intake & escalation paths

Call types we configure first

Call typeWhat callers needHow Valory handles it
New matter enquiryFamily, property, employment, or commercial issueCapture practice area + contact details; no case assessment or merits commentary
Consultation bookingBook, reschedule, or confirm an initial appointmentOffer lawyer calendar slots; disclose fees when firm policy requires
Existing client messageFile update or callback for their lawyerVerify identity fields; route concise summary to the responsible lawyer
Urgent / time-sensitiveCourt date, deadline, or safety concernImmediate escalation pathway; never provide legal guidance on the call
Professional services rollout (MGI)Technical rollout guide
Book a walkthroughSee pricing

What changes when every call has a clear next step

Valory is built for Australian teams that need better first response, cleaner handoffs, and more conversion from the demand they already generate.

Ready

Capture the opportunity

Fee-earning teams cannot answer every inbound matter enquiry while they are in conferences, court, mediations, and client meetings.

Cover the busy windows

Missed initial calls create avoidable client acquisition loss, especially for urgent family, property, employment, and commercial matters.

Inbound
Valory
Focused
0 calls handled

Protect team focus

Inconsistent intake quality creates risk when matter type, urgency, parties, and conflict-routing cues are not captured cleanly.

Example workflow

How a high-intent call should flow for law firms

Valory is configured around the calls your team already receives: what to ask, what to avoid, where to route the summary, and when a human needs to step in.

Call type

New matter enquiry or existing-client callback

A prospective client calls about a family, property, employment, commercial, or estate matter while the team is unavailable.

Handoff summary

Valory captures matter type, caller identity, urgency, preferred callback window, and approved conflict-routing cues before human review.

Integrations to discuss

Microsoft OutlookMicrosoft ExchangeGoogle CalendarCalendlyEmail summariesCRM

Common concern

Will it give legal advice?

No. It captures intake and approved process information, then escalates advice, conflict, fee, and judgement questions to your firm.

Go live quickly for law firms

We map your call workflows, configure your AI phone agent, launch with real calls, and keep tuning performance as your business grows.

1

Discover

We learn which calls matter, what makes a good lead or booking, and where your team needs context.

2

Design

We configure approved answers, routing rules, handoffs, integrations, and escalation paths around your workflow.

3

Launch

We move real calls through the service, review outcomes, and fix friction before it becomes a sales or service problem.

4

Grow

As call patterns change, we refine scripts, workflows, and follow-up rules so the service keeps improving.

Why teams choose Valory

Built for teams where every missed call has a cost

Captures matter type, caller details, urgency, location or jurisdiction cues, opposing-party names when approved, and preferred callback window.

Avoids legal advice, fee promises, outcome predictions, and eligibility decisions unless your firm has approved exact process language.

Routes sensitive or urgent calls to the right human pathway with structured summaries instead of generic message slips.

Revenue Impact Calculator

How much are missed calls really costing you?

Most businesses don’t realise how much revenue walks out the door when the phone rings out. Adjust the sliders to see what unanswered calls cost your business each month.

10
1200
$150
$20$5000

Typical revenue when a missed call converts (e.g. job, booking, or sale)

30%
5%80%

Percentage of callers who would have booked or purchased

Missed calls / month
43
Lost bookings / month
13
Revenue lost / month
$1,948
Revenue lost / year
$23,382
Stop leaving money on the table

Pricing

Plans include managed build, launch, and ongoing tuning. Pick the call volume and workflow depth that matches your team.

Pricing snapshot

Plans from $149/mo

Managed setup, call-flow design, integrations, QA, and ongoing tuning are built into the service. Full plan details live on the pricing page.

View pricing
Discovery workshop and call-flow design
Voice and knowledge base setup
Calendar, CRM, and other tool integrations
Test calls and launch monitoring

Free calculator

Estimate what missed calls cost you

Model the monthly revenue impact of unanswered calls using your call volume, transaction value, and conversion assumptions.

Use the calculator

Related resources

Learn how teams in law firms reduce missed calls and improve booking capture

Law firm implementation guide

Operational rollout guidance for intake flows, conflict-safe routing, confidentiality, and risk controls.

Read guide

Missed call index for law firms

Model missed-call leakage for small and mid-sized law firms across new matters and after-hours demand.

Read guide

Privacy and call recording in Australia

Plain-English controls for disclosure, retention, call recording, and personal information in AI phone workflows.

Read guide

Keep exploring

Related law firms pages

Frequently Asked Questions

Everything you need to know before getting started

What does a lawyer answering service capture?
A lawyer answering service should capture caller identity, contact details, matter type, urgency, preferred callback time, and approved routing cues. Where your firm permits it, the workflow can also capture opposing-party names or other conflict-screening fields for human review.
Will Valory give legal advice?
No. Valory should not provide legal advice, predict outcomes, quote fees beyond approved language, or decide whether a matter can be accepted. It captures intake and routes the call to your legal team or approved escalation path.
How does conflict-safe handoff work?
The AI receptionist can ask approved intake questions and include conflict-relevant details in the summary, but conflict checks remain a human or firm-system responsibility. The workflow should avoid promising representation until the firm has reviewed the matter.
Can urgent legal calls be escalated?
Yes. Urgent categories can trigger immediate SMS, email, or live-transfer paths according to your playbook. Routine new matter enquiries can be captured with a clear callback expectation.
How quickly can I go live?
Most clients go live within 3 to 5 business days. We handle setup, call-flow configuration, and testing. You provide your business rules and approval, and we run the rollout.
What happens when a call needs a follow-up?
Valory captures the full context and routes it to your team by SMS, email, or direct transfer. You choose the rules for urgent handoff versus queued follow-up, so your staff can act quickly with the right details.
Can Valory integrate with my existing systems?
Yes. We support common calendars (Google and Outlook), booking tools, CRMs, and webhook-based workflows. During onboarding, we map your process and configure the integrations required for launch.
How is Valory different from a traditional answering service?
A traditional answering service usually takes messages. Valory is configured around your call types, approved answers, booking rules, escalation paths, and handoff destinations, then improves with real call review after launch.
Can Valory book appointments or jobs?
Yes, when your workflow supports it. Valory can check availability, collect booking details, route appointment requests, or capture job context for staff follow-up. We define the safe booking rules during onboarding.
Will callers know they are speaking with AI?
Call flows are configured to be transparent and professional. The goal is not to impersonate a staff member; it is to give callers a helpful first response and give your team clean context when human follow-up is needed.
What if I want to change how Valory handles calls?
Changes are managed for you. Your success lead can update scripts, routing rules, and escalation logic as your business evolves. Most updates are implemented within one business day.
Is my data secure?
Yes. Data is encrypted in transit and at rest, with primary infrastructure hosted in Australian data centres. Our operating controls are designed to support Privacy Act 1988 obligations.
Can Valory handle multi-language callers?
Valory is optimised for English-speaking callers in Australia, including Australian accents and common regional dialects. Other languages may be supported in future; contact us if you have specific requirements.
What about after-hours and weekends?
Valory handles calls 24/7, including after-hours, weekends, and public holidays. Customers still get a professional response and your team receives context for any required follow-up.
Can I cancel anytime?
Yes. Plans are month to month with 30 days notice. If you choose a 3 month commitment, the $990 setup fee is waived.
How do overages work?
If usage exceeds included minutes or SMS, overages are billed at your plan rate. You can track usage in the dashboard and we flag trends before you run over plan limits.

Still have questions? Book a walkthrough and we'll answer them all.

Proof and controls

A managed service, not another tool to configure alone

The value is in the operating model: clear boundaries, useful handoffs, real call review, and ongoing tuning as your callers reveal what they actually need.

Australian business workflows

Valory is designed for Australian phone numbers, time zones, call-forwarding patterns, and business-hours coverage.

Managed rollout

We map call reasons, write approved answers, configure escalation rules, run test calls, and help move live traffic safely.

Launch monitoring

Early calls are reviewed for routing quality, missed edge cases, caller friction, and handoff clarity so the workflow improves after launch.

Customer outcomes

Teams such as CleanMade and professional-services customers use Valory to capture enquiries with structured summaries instead of relying on voicemail.

Strengthen first contact for every new matter

See how law firms use Valory to improve intake consistency and inbound conversion.