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Valory

Lawyer answering service

Managed AI reception for new-matter enquiries, existing-client messages and after-hours calls. We configure the questions, staff destinations and follow-up rules around your firm. Advice, conflict decisions and accepting new matters stay with your team.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Fee-earning teams cannot answer every inbound matter enquiry while they are in conferences, court, mediations, and client meetings.
  • Missed initial calls create avoidable client acquisition loss, especially for urgent family, property, employment, and commercial matters.
  • Inconsistent intake quality creates risk when matter type, urgency, parties, and conflict-routing cues are not captured cleanly.

Call handling details

Law firm answering service with structured intake and after-hours coverage

Handle new-matter enquiries, consultation requests and urgent calls using your firm's rules. Your team reviews the matter and provides legal advice.

24/7

after-hours new matter capture

Your team

provides legal advice

1,600+

calls handled in MGI professional-services rollout

Call types we configure first

Call types, caller needs and configured handling
Call typeWhat callers needHow Valory handles it
New matter enquiryFamily, property, employment, commercial, estate, or conveyancing issueCapture practice area, caller details, urgency, location or jurisdiction cues, and approved conflict-routing cues; no case assessment or merits commentary
Consultation bookingBook, reschedule, or confirm an initial appointmentCapture preferred times or use the agreed calendar; confirm an appointment only after the calendar confirms it. Quote fees only using firm-approved wording
Existing client messageFile update or callback for their lawyerVerify approved identity fields, capture file or matter context where appropriate, and route a concise summary to the responsible lawyer or team
After-hours answering service for lawyersCourt date, deadline, safety concern, or high-intent caller outside office hoursFollow the firm's escalation playbook, capture callback windows and urgency, and send structured summaries or alerts without providing legal guidance
Professional services rollout (MGI)Technical rollout guide

New-matter intake that gives staff usable context

A law firm answering service has to do more than ask for a name and number. Valory can be configured to capture the practice area, caller status, urgency, preferred callback window, location or jurisdiction cues, and the basic facts your team wants before deciding the next step.

For conflict-sensitive intake, the workflow can ask for approved routing cues such as the other party's name, organisation, suburb, matter type, or existing-client status. Those details are captured for human review; the AI receptionist does not decide whether the firm can act, promise representation, or assess the merits of the matter.

A confirmed appointment is not acceptance of a matter. If the calendar cannot confirm a booking, capture a consultation request for the agreed staff member to follow up and tell the caller it is awaiting confirmation.

  • New enquiry vs existing client
  • Practice area and matter category
  • Urgency, deadline, court date, or safety cue
  • Preferred callback time and best contact method
  • Approved opposing-party or conflict-routing fields
Read the law firm implementation guide

After-hours answering service for lawyers

Agree who receives after-hours enquiries and which calls need the on-call contact. Routine requests can go to a monitored inbox for the next business day. If nobody is available or a transfer is unanswered, use the firm's agreed fallback recipient and explain when the caller should expect follow-up.

Starting a transfer does not mean a person answered. A delivered notification does not mean a lawyer has read it or responded. If delivery cannot be confirmed, follow the agreed fallback and do not tell the caller their message has arrived.

The firm approves urgent-call and safety wording before launch, including any direction to emergency services or another appropriate service. The receptionist does not provide legal advice or promise that a lawyer is available.

  • Routine new matters captured for next-business-day follow-up
  • Urgent deadlines or safety cues escalated under your playbook
  • No legal advice, outcome prediction, or fee promise on the call
  • Structured summaries instead of vague voicemail transcriptions
Review the missed call index for law firmsPlan who receives an after-hours enquiryBook a walkthrough

Pricing and professional-services proof

Valory plans start from $149/mo for the ongoing service, with a separate setup fee from $990 for the agreed build and launch work. For law firms, the practical work is mapping approved intake questions, escalation rules, no-advice boundaries, and handoff destinations before calls are forwarded.

A relevant published example is MGI South Queensland: a professional-services rollout with 1,600+ inbound calls handled, 1,400+ staff notifications sent, Outlook routing, booking-related workflows, and post go-live tuning. It is not presented as a law-firm case study; it is evidence that Valory can support complex professional-services call handling where routing and clean handoffs matter.

  • Plans from $149/mo for managed AI receptionist coverage
  • MGI professional-services rollout used for proof, not legal-specific outcomes
  • Intake, routing, booking support, and notification workflows configured before launch
See Valory pricingRead the MGI case study
Book a walkthroughSee pricing

Example workflow for law firms

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

  • Captures matter type, caller details, urgency, location or jurisdiction cues, opposing-party names when approved, and preferred callback windows for staff review.
  • Uses your firm's approved process language. Legal advice, fee decisions, outcome assessments, and eligibility decisions stay with your team.
  • Routes after-hours, sensitive, or urgent calls to the right human pathway with structured summaries instead of generic message slips.
Read MGI South Queensland case studyDiscuss your calls

Call type

New matter enquiry or existing-client callback

A prospective client calls about a family, property, employment, commercial, or estate matter while the team is unavailable.

What your team receives

Valory captures matter type, caller identity, urgency, preferred callback window, and approved conflict-routing cues before human review.

Integrations to discuss

Microsoft OutlookMicrosoft ExchangeGoogle CalendarCalendlyEmail summariesCRM

We confirm what can be connected and which actions are available during setup.

Common concern

Will it give legal advice?

No. It captures intake and approved process information, then escalates advice, conflict, fee, and judgement questions to your firm.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What does a lawyer answering service capture?
A lawyer answering service should capture caller identity, contact details, practice area, matter type, urgency, location or jurisdiction cues, preferred callback time, and approved routing cues. Where your firm permits it, the workflow can also capture opposing-party names or other conflict-routing fields for human review.
Will Valory give legal advice?
No. Valory should not provide legal advice, predict outcomes, quote fees beyond approved language, or decide whether a matter can be accepted. It captures intake and routes the call to your legal team or approved escalation path.
How does Valory route conflict-sensitive law firm calls?
The AI receptionist can ask approved intake questions and include conflict-routing cues in the summary, such as other-party names or matter category if your firm wants those captured. Conflict checks remain a human or firm-system responsibility, and the workflow should avoid promising representation until the firm has reviewed the matter.
Can urgent legal calls be escalated after hours?
Yes. Urgent categories can trigger configured SMS, email, or transfer attempts according to your playbook, including after-hours rules for deadlines, court dates, safety concerns, or existing-client matters. Agree a fallback when the recipient is unavailable and a callback expectation for routine new-matter enquiries.
Can Valory be an after-hours answering service for lawyers?
Yes. Valory can answer outside business hours, capture the caller's matter type, urgency, preferred callback window, and approved conflict-routing cues, then send a structured summary or urgent alert. It does not give legal advice or decide whether the firm can act.
How much does a law firm answering service cost?
Valory plans start from AUD $149/month, with one-time setup quoted separately from $990. The plan and setup quote depend on call volume, agreed integrations, outbound calling, and support needs. Compare the included usage and additional charges on the pricing page.
Is Valory a virtual receptionist for law firms?
Valory can cover the same first-response job as a virtual receptionist, but it is configured as a managed AI receptionist. The focus is structured legal intake, approved process answers, after-hours capture, escalation rules, and clean handoffs rather than generic message taking.
How are confidentiality and privacy handled for legal calls?
The safe setup is to capture only the information your firm has approved, keep advice questions out of the AI call flow, and route sensitive details to the right staff pathway. Valory is designed around documented access controls, retention practices, and vendor safeguards, but each firm should decide what callers should and should not disclose on first contact.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Strengthen first contact for every new matter

See how Valory can capture new-matter details, route urgent enquiries and support consultation bookings under your firm's rules.