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Valory

Mechanic answering service

Valory helps auto workshops answer calls and capture the details needed to prioritise jobs and quotes.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Workshop teams cannot answer calls while on diagnostic and repair work.
  • High-intent callers move to competitors when lines go unanswered.
  • Service advisors lose time repeating routine call tasks.

Example workflow for mechanics

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

  • Captures service booking calls while workshop teams stay on repairs.
  • Collects job and vehicle context to improve handoff quality.
  • Logs after-hours service requests for the workshop to review.
Discuss your calls

Call type

Service booking, repair enquiry or loan-car request

A driver asks about a service, a vehicle problem or a loan car while your team is in the workshop.

What your team receives

Valory captures vehicle details, the reported issue, preferred service or drop-off time, any loan-car request and callback details for your service advisors.

Integrations to discuss

Workshop calendarSMSEmail summariesCRM or job systemForm links

We confirm what can be connected and which actions are available during setup.

Common concern

Will it quote jobs incorrectly?

We agree approved service and booking answers before launch. A connected calendar can confirm suitable service slots; your team confirms repair estimates, diagnostics and loan-car availability.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What can an AI receptionist do for mechanics?
Answer while the workshop is busy, capture service type, vehicle details, symptoms, preferred booking window, and callback numbers for the service desk.
Can Valory book services and capture loan-car requests?
With a supported connected calendar, Valory can check availability and book service appointments under your agreed rules, confirming them after the booking system succeeds. It can also capture loan-car requests, but loan-car availability and approval stay with workshop staff.
Will it diagnose vehicle faults?
No. Valory captures symptoms for your technicians and avoids diagnostic claims or repair promises beyond approved scripts.
Is after-hours coverage useful for workshops?
Yes. Valory can capture overnight service enquiries with vehicle details and preferred times so the workshop can follow up when it opens.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Book more jobs from inbound calls

See how Valory can capture vehicle details, service requests and preferred times while your workshop team is on the tools.