Skip to content
Valory

NDIS provider answering service

Valory helps NDIS service teams stay reachable and provide a professional first response across high-volume inbound calls.

Book a walkthrough
Call Valory now

Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Participant and family enquiries often arrive outside normal hours.
  • Support teams are stretched during peak service coordination periods.
  • Missed first response can reduce trust and delay service onboarding.

Example workflow for ndis providers

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

Discuss your calls

Call type

Participant, support coordinator or service enquiry

A participant, family member or support coordinator asks about a service or existing support arrangement while your team is delivering support.

What your team receives

Valory captures service interest, location, urgency, preferred contact and new or existing participant status, then routes the summary to your agreed intake or coordination team.

Integrations to discuss

CRMEmail summariesCalendarSMSSecure form links

We confirm what can be connected and which actions are available during setup.

Common concern

Will it make sensitive eligibility or care decisions?

Eligibility, placement and care decisions stay with your team. We agree the intake questions and process answers before launch, with sensitive or urgent matters following your approved handoff rules.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

Use the calculator

Frequently Asked Questions

Everything you need to know before getting started

What NDIS provider calls can Valory handle?
It can capture participant or support-coordinator enquiries, service interest, location, urgency, and callback preferences, then route summaries to intake or scheduling staff.
Will Valory discuss plan budgets or clinical supports in detail?
Only with approved process wording. Plan interpretation, suitability, and clinical decisions must escalate to qualified staff.
Can safeguarding or urgent participant calls be escalated?
Yes. Agree urgent categories, on-call contacts, and an unavailable-contact fallback during setup. Valory can send configured alerts while routine intake is logged for follow-up; your team remains responsible for responding.
Is this useful for multi-service NDIS organisations?
Yes. Intake can capture service stream and location so the right coordinator receives the enquiry with context.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Deliver faster first response for participants and families

See how Valory can capture participant and family enquiries and send service and callback details to your team.