Skip to content
Valory

Veterinary clinic answering service

Valory handles high call volumes for vet clinics, captures the right details, and escalates when staff intervention is needed.

Book a walkthrough
Call Valory now

Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Front desk teams are overloaded during treatment and handover periods.
  • Routine booking calls interrupt urgent in-clinic workflows.
  • After-hours callers often move to another clinic when unanswered.

Example workflow for veterinary clinics

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

  • Handles high call volumes while in-clinic teams prioritise patient care.
  • Captures routine appointment enquiries and routes actionable follow-up notes.
  • Maintains consistent first response quality across after-hours demand.
Discuss your calls

Call type

Pet appointment or owner enquiry

A pet owner calls about an appointment, vaccination, reschedule or concern while your team is treating an animal.

What your team receives

Valory captures the owner's contact details, the animal's name and species, reason for calling and preferred time. Reception receives the request, with clinical concerns following your practice's approved escalation path.

Integrations to discuss

Practice calendarSMSEmail summariesReception inbox

We confirm what can be connected and which actions are available during setup.

Common concern

Who handles urgent or clinical questions?

Diagnosis and treatment decisions stay with your veterinary team. We agree the receptionist's approved answers, urgent-call instructions and unavailable-staff fallback before launch.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

View pricing
We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

Use the calculator

Frequently Asked Questions

Everything you need to know before getting started

What can Valory handle for a veterinary clinic?
Valory can answer routine appointment, vaccination-booking and practice-information questions using your approved information, capture owner and animal details, and book through supported connected calendars. It confirms successful bookings; requests needing staff action go to reception.
Who handles urgent concerns about an animal?
Diagnosis and treatment decisions stay with your veterinary team. Valory follows your approved urgent-call instructions and contact rules, including a fallback when staff are unavailable.
Can Valory answer while vets are treating patients?
Yes. Valory can cover treatment periods, reception overflow and after-hours calls. Reception receives the owner's contact details, animal details and reason for calling when follow-up is needed.
Can calls reach the right veterinary team or location?
Yes. Calls can follow different routes for routine appointments, existing-patient questions and urgent concerns, using your agreed location, reception and on-call contact rules.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Support callers while your vet team is with patients

See how Valory can answer routine clinic questions, capture appointment requests and route urgent enquiries using your clinic's rules.