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Valory

Strata management answering service

Valory helps strata managers answer inbound calls and route service requests with building, issue, and callback details.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Call volumes from owners, tenants, and contractors peak unpredictably.
  • Urgent building issues require clear triage and rapid escalation.
  • Manual call handling creates follow-up delays and fragmented notes.

Example workflow for strata management

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

Discuss your calls

Call type

Building maintenance or owner enquiry

An owner, tenant or contractor calls about a building issue while your strata managers are in meetings or off site.

What your team receives

Valory captures the building or scheme, caller role, issue, urgency, contact details and callback preference, then routes the summary to the agreed strata manager or on-call path.

Integrations to discuss

Microsoft OutlookMicrosoft ExchangeGoogle CalendarCalendlyHubSpot CRMEmail summariesSMS

We confirm what can be connected and which actions are available during setup.

Common concern

What happens to an urgent fault after hours?

Urgent categories follow your agreed on-call rules, with a fallback if the contact is unavailable. Routine requests go to the nominated manager or inbox; your team confirms attendance and contractor instructions.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

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We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What strata management calls can Valory handle?
Maintenance reports, owner enquiries, contractor callbacks, meeting or levy admin requests, and urgent building issues with structured notes for your strata managers.
Can urgent building faults be escalated after hours?
Yes. Agreed urgent categories, such as water leaks, power or access faults, can trigger alerts or transfer attempts to your configured on-call contacts, with a fallback if they are unavailable. We agree safety instructions during setup; routine admin is logged for the next business day.
Will Valory give owners corporation legal advice?
No. By-law interpretation and disputes escalate to your managers or approved advisers. Valory captures facts and routes correctly.
Does this work across multiple schemes and buildings?
Yes. Intake can capture building or scheme identifiers so the right manager receives the enquiry with context.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Give building enquiries a clear contact path

See how Valory can capture building and issue details, route urgent enquiries and log routine owner or tenant requests.