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Valory

Aged care answering service

Valory supports aged care organisations with dependable call handling and cleaner escalation workflows.

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Month-to-month plans · Managed setup and ongoing support

When your team needs call cover

  • Family and service enquiries require timely, reassuring first response.
  • Operational teams handle high call volumes across shifts and facilities.
  • After-hours coverage gaps create avoidable service delays.

Example workflow for aged care providers

How calls reach your team

We check how calls from your existing number can be forwarded for full, overflow or after-hours coverage. Supported booking workflows can check availability and book or change appointments under your agreed rules. Other requests reach your team for confirmation. We agree approved answers, enquiry recipients and what happens when they are unavailable, then test calls before launch and keep improving the receptionist using real call feedback.

Discuss your calls

Call type

Residential, respite or home-care enquiry

A family asks about a tour or care-service enquiry, or an existing family needs the care team to call back.

What your team receives

Valory captures residential, respite or home-care interest, location or facility, caller relationship, urgency and preferred contact, then follows your admissions, coordination or on-call rules.

Integrations to discuss

CRMEmail summariesCalendarSMSSecure form links

We confirm what can be connected and which actions are available during setup.

Common concern

Will it make sensitive eligibility or care decisions?

Eligibility, placement and care decisions stay with your team. We agree the intake questions and process answers before launch, with sensitive or urgent matters following your approved handoff rules.

Pricing

We set up your AI receptionist, run it for you and keep improving it. Choose the call allowance your business needs; setup is quoted separately.

Pricing snapshot

Plans from $149/mo

One-time setup starts from $990 for discovery, call-flow design, agreed integrations and launch. Your monthly plan covers call handling, monitoring, maintenance and ongoing improvements.

Prices are in AUD. Extra usage and add-ons are charged at your plan rates.

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We learn your business and plan how calls should be handled
We set up the voice and the information your agent needs
We connect the calendars and business tools agreed in your setup
We test the calls and support you through launch

Free calculator

Explore the value of additional enquiries

Use your own enquiry volume, booking rate and job value to estimate potential gross revenue, then compare it with the cost of delivery and call handling.

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Frequently Asked Questions

Everything you need to know before getting started

What can an AI receptionist handle for aged care providers?
It can answer family and prospect enquiries, capture enquiry type, preferred contact, location or facility interest, and urgency, then route structured summaries to admissions, care coordination, or on-call staff according to your rules.
Will Valory give clinical or care advice?
No. Valory should not assess care needs, quote clinical eligibility, or provide medical advice. It captures approved process information and escalates clinical, safeguarding, or complex family conversations to your team.
Can after-hours family calls be escalated?
Yes. Urgent categories can trigger SMS, email, or live-transfer paths for on-call contacts, while routine tours and brochure requests can be logged for the next business day.
Is this suitable for residential and home-care enquiry lines?
Yes, when you define separate intake paths. Valory can distinguish residential, respite, home care, and existing-family callbacks so the right team receives the right context.

Still have questions? Book a walkthrough and we'll answer them all.

Useful guides and customer examples

Raise responsiveness without adding front-desk strain

See how Valory can capture family and service enquiries and route them to admissions, care coordination or your on-call contact.