Professional services answering service
Valory helps consultants, advisors, accounting teams, law firms, brokers, and specialist service firms answer more calls with structured intake and careful handoffs. We configure the workflow around your client types, escalation rules, and professional boundaries.
No lock-in contracts · Live in days, not months · Australian hosted
What changes when every call has a clear next step
Valory is built for Australian teams that need better first response, cleaner handoffs, and more conversion from the demand they already generate.
Capture the opportunity
Partners, consultants, and client-facing teams spend the day in meetings and cannot answer every new enquiry.
Cover the busy windows
High-trust prospects expect a prompt, professional first response before they commit to a consultation.
Protect team focus
Generic message-taking loses the detail needed for qualified follow-up and safe routing.
Example workflow
How a high-intent call should flow for professional services
Valory is configured around the calls your team already receives: what to ask, what to avoid, where to route the summary, and when a human needs to step in.
Call type
Qualified enquiry or client follow-up
A prospect or client calls while partners, advisors, or consultants are in meetings and expects a professional next step.
Handoff summary
Valory captures enquiry type, client status, urgency, contact details, preferred callback time, and the right service line for follow-up.
Integrations to discuss
Common concern
Will it cross professional boundaries?
No. The workflow is configured to capture context, answer approved process questions, and escalate advice or judgement calls to qualified staff.
Go live quickly for professional services
We map your call workflows, configure your AI phone agent, launch with real calls, and keep tuning performance as your business grows.
Discover
We learn which calls matter, what makes a good lead or booking, and where your team needs context.
Design
We configure approved answers, routing rules, handoffs, integrations, and escalation paths around your workflow.
Launch
We move real calls through the service, review outcomes, and fix friction before it becomes a sales or service problem.
Grow
As call patterns change, we refine scripts, workflows, and follow-up rules so the service keeps improving.
Discover
We learn which calls matter, what makes a good lead or booking, and where your team needs context.
Design
We configure approved answers, routing rules, handoffs, integrations, and escalation paths around your workflow.
Launch
We move real calls through the service, review outcomes, and fix friction before it becomes a sales or service problem.
Grow
As call patterns change, we refine scripts, workflows, and follow-up rules so the service keeps improving.
Why teams choose Valory
Built for teams where every missed call has a cost
Captures caller identity, enquiry type, urgency, preferred callback window, and the team or service area they need.
Keeps advice, pricing, and eligibility questions inside approved boundaries before a human reviews the matter.
Supports after-hours and overflow coverage for firms that want managed setup, QA, and ongoing workflow tuning.
How much are missed calls really costing you?
Most businesses don’t realise how much revenue walks out the door when the phone rings out. Adjust the sliders to see what unanswered calls cost your business each month.
Typical revenue when a missed call converts (e.g. job, booking, or sale)
Percentage of callers who would have booked or purchased
Pricing
Plans include managed build, launch, and ongoing tuning. Pick the call volume and workflow depth that matches your team.
Intro
Perfect for solo operators getting started.
Voice overage $0.90/min · SMS $0.10/msg
Core
The sweet spot for growing businesses.
Voice overage $0.70/min · SMS $0.10/msg
Premium
For teams that can't afford to miss.
Voice overage $0.50/min · SMS $0.10/msg
Enterprise
Unlimited scale with dedicated support.
Voice overage $0.30/min · SMS $0.10/msg
Quick comparison
Key commercial differences at a glance.
| Feature | Intro | Core | Premium | Enterprise |
|---|---|---|---|---|
| Voice minutes | 100 | 250 | 700 | 3,000 |
| SMS messages | 50 | 150 | 400 | 1,000 |
| Outbound calling | Add-on ($99/mo) | Add-on ($99/mo) | Included | Included |
| Voice overage | $0.90/min | $0.70/min | $0.50/min | $0.30/min |
| SMS overage | $0.10/SMS | $0.10/SMS | $0.10/SMS | $0.10/SMS |
| Support response | 48h | 24h | 12h | 4h SLA |
Managed rollout included on every plan
You're buying an outcome, not software.
Setup fee from $990 (varies with scope and complexity). Cancel anytime. Money back guarantee.
Related resources
Learn how teams in professional services reduce missed calls and improve booking capture
Missed call index for professional services
A data-led view of missed-call leakage across consultants, advisors, agencies, and specialist service firms.
Read guide
DIY AI phone agent vs managed AI receptionist
Compare self-serve tools with a managed rollout where call flows, guardrails, QA, and tuning are handled with you.
Read guide
AI receptionist vendor checklist
Questions to ask before routing live client calls through any AI phone system.
Read guide
Keep exploring
Related professional services pages
Relevant locations
See how Valory handles calls across nearby Australian markets.
Brisbane professional services
Managed AI reception for accounting, advisory, property, and specialist service firms.
View page
Sydney professional services
Structured intake and handoffs for firms where speed and first impression matter.
View page
Canberra advisory firms
Professional-services answering workflows for callers who need clear next steps.
View page
Proof and guides
Compare case studies, calculators, and practical workflow guides.
MGI South Queensland case study
A professional-services example of managed launch, routing, and post-call notifications.
View page
DIY AI phone agent vs managed AI receptionist
Compare self-serve tools with managed rollout, monitoring, and workflow tuning.
View page
Missed call index for professional services
Estimate the impact of missed calls across advisory, consulting, and specialist firms.
View page
Frequently Asked Questions
Everything you need to know before getting started
Still have questions? Book a walkthrough and we'll answer them all.
Proof and controls
A managed service, not another tool to configure alone
The value is in the operating model: clear boundaries, useful handoffs, real call review, and ongoing tuning as your callers reveal what they actually need.
Australian business workflows
Valory is designed for Australian phone numbers, time zones, call-forwarding patterns, and business-hours coverage.
Managed rollout
We map call reasons, write approved answers, configure escalation rules, run test calls, and help move live traffic safely.
Launch monitoring
Early calls are reviewed for routing quality, missed edge cases, caller friction, and handoff clarity so the workflow improves after launch.
Customer outcomes
Teams such as CleanMade and professional-services customers use Valory to capture enquiries with structured summaries instead of relying on voicemail.
Give every client enquiry a professional first response
Map your intake workflow and see where an AI receptionist should answer, capture, route, or escalate.